Return and Refund Policy

Returns

Clavyro has a 30 day return policy. You have 30 days after receiving your order to request a return.

To qualify for a return, the product must be in the same condition in which you received it. It must be unused, unworn, and returned with its tags and original packaging. You must also provide your receipt or proof of purchase.

How to Request a Return

To request a return, contact us at claviseshop@gmail.com.

Please include your full name, order number, and reason for the return. If your product arrived damaged, defective, or incorrect, please include clear pictures showing the problem.

Returns must be approved before they are shipped. Products returned without approval will not be accepted.

Approved returns must be sent to:

Clavyro
5119 Beach Channel Drive, Apt. 1106
Far Rockaway, NY 11691
United States

Return Shipping Costs

If you received a damaged, defective, or incorrect product, Clavyro will provide a prepaid return shipping label at no cost to you.

For all other approved returns, including returns caused by a change of mind, the customer is responsible for return shipping costs.

Clavyro does not charge a restocking fee.

Damaged, Defective, or Incorrect Products

Please inspect your order when it arrives. Contact us as soon as possible if your product is damaged, defective, or different from what you ordered.

We will review the problem and provide instructions for a replacement, return, or refund.

Items That Cannot Be Returned

We cannot accept returns for products that have been used, worn, damaged after delivery, or returned without their original packaging and tags.

Personalized products, custom products, gift cards, and products marked as final sale cannot be returned.

Exchanges

We do not offer direct exchanges.

The fastest way to receive a different product, color, or size is to request a return. After the return is approved, you can place a new order for the product you want.

Refunds

We will notify you after we receive and inspect your return.

If your refund is approved, it will be issued to your original payment method within 10 business days. Your bank or credit card company may need additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact us at claviseshop@gmail.com.

Order Cancellations

Contact us as soon as possible if you need to cancel an order.

We cannot guarantee cancellation after an order has been processed or shipped. If the order has already shipped, you must follow the return process described above.

Contact Information

Clavyro
Email: claviseshop@gmail.com
Phone: (917) 531 1715
Address: 1392 Boston Rd, 5D, Bronx NY 10456, United States